Appeals & Complaints

The CWB Group is committed to ensure a transparent and impartial approach to our certification programs for companies, individuals and products. 

Complaints and appeals related to the activities and/or decisions of the CWB Group or related to the organizations, individuals and products we certify can be made to the CWB Group’s Registrar.   All complaints and appeals and resulting outcomes will be documented and communicated back to complainant or appellant.

Complaints and appeals can be made directly to CWB Group by calling 1-800-844-6790 or can be made through our external ConfidenceLine program.