Director, B2B Marketing

Milton, ON

The Director, B2B Marketing  will lead the development, implementation and evaluation of strategic, tactical and operational client and stakeholder engagement plans, programs, projects and initiatives aligned with the CWB Group’s mission.

Focused on being a source of excellence to our stakeholders, this role will provide thought leadership and operational oversight of the design and execution of B2B marketing strategies, programs, and initiatives which will support innovation, growth and then success of all business lines.

This position will work out of the Milton, ON office and reports directly to the Senior Vice President, Industry Services. 

Key Responsibilities

  • Build processes, programs, tools and personnel capabilities to showcase excellence in welding expertise, knowledge and insight to stakeholders
  • Design and oversee organization-wide Client Experience program to define sources of value for client segments, evaluate CWB’s performance on delivering what clients value and leading the design of innovative improvements and showcasing our efforts
  • Coordinate, focus and support organization-wide efforts of research, public relations, awareness, advocacy on industry needs and solutions
  • Establish ongoing data collection, analytics and insight capabilities which assess performance, identify opportunities for operational improvement, increase the awareness and appreciation of our value proposition and identify new ways to meet unmet needs
  • Lead the development and the institutionalization of a cross-functional client experience management process to ensure continuous improvement within all areas of the Group

Qualifications:

  • Undergraduate degree in business, engineering or related discipline
  • B2B marketing, value proposition for services, segmentation
  • Customer experience management
  • Process improvement programs
  • Project management
  • Client research, focus groups, advisory groups
  • Senior client relationship management
  • Solution selling
  • 8 years in customer facing, public relations or marketing role
  • 8 years of project management
  • 5 years managing people
  • A collaborator who seeks to serve
  • An analytical thinker with a bias for action
  • Relentlessly customer-focused
  • Intellectually curious
  • Digitally-minded with a passion for B2B excellence
  • Empathetic
  • Focused self-starter
  • Positive and enthusiastic
  • Creating and leveraging analytics & insights to drive decision making
  • Developing business cases, financial models, and conceptual solutions
  • Customer journey mapping, user-centered design (design thinking)
  • Championing fit-for-purpose, actionable research
  • Influencing and leading cross-functional teams
  • Managing multiple projects simultaneously
  • Communicating effectively at all levels of the organization
  • Open, honest and direct communications
  • Skilled at establishing strong, empathetic and productive relationships and partnerships

How to Apply

Anyone who is interested, or who knows of someone that may be interested in this position, should submit a covering letter and resume in writing to Human Resources. Resumes can also be sent via e-mail to recruitment@cwbgroup.org or faxed to 905-542-1318. Please include the title of the position that you are applying for in the subject line of your email.